1Introduction
At Zunbur AI, we respect your privacy and are committed to protecting the personal data of our business customers and their end customers. This Privacy Policy outlines our practices concerning the collection, use, processing, and disclosure of information when you access our platform, use our AI marketing tools, or communicate via our WhatsApp Cloud API integrations.
2Information We Collect
We collect information in the following categories:
- Account Information: Business name, owner email address, password hashes, business category, phone number, and physical business address.
- WhatsApp Integration Data: Meta Business Account ID (WABA ID), Phone Number ID, display phone number, and API tokens provided during connection.
- Customer Conversation Data: Customer phone numbers, message timestamps, text messages, voice notes, and interaction history necessary for AI responses, service bookings, and order placement.
- Product & Catalog Data: Product names, pricing, inventory quantities, service descriptions, and booking time slots uploaded to the platform.
- Technical Usage: IP addresses, browser types, session activity, and telemetry logs for system security and performance auditing.
3How We Use Your Information
We use the collected information for the following purposes:
- To provide, operate, and maintain the Zunbur AI multi-tenant SaaS platform.
- To enable conversational sales, customer support, and appointment scheduling on WhatsApp via Meta’s official Cloud API.
- To process text and voice inputs through configured AI models strictly for generating requested business replies.
- To broadcast marketing promotions, inventory updates, and order confirmations to opted-in contacts.
- To detect fraud, enforce our Terms of Service, and ensure compliance with Meta WhatsApp Business messaging policies.
4Meta WhatsApp Cloud API Compliance
Zunbur AI connects directly to Meta's WhatsApp Cloud API. We do not sell customer data or share WhatsApp contact lists with unauthorized third parties. All WhatsApp messaging complies with Meta's WhatsApp Business Messaging Policy, including requirements for verified opt-in consent before initiating broadcast communications.
5Data Retention & Security
We employ industry-standard encryption (AES-256 at rest, TLS 1.3 in transit) to safeguard credentials, customer records, and conversation logs. Tenant databases enforce strict multi-tenant isolation so that no business can access another tenant’s data.
6Your Rights & Data Deletion
Business owners may request export or complete deletion of their account, customer records, and message logs at any time by contacting our support team or navigating to Account Settings. Upon request, all associated data is permanently erased within 30 days.
Contact Us
If you have any questions or privacy requests regarding this Privacy Policy, please contact us at:
[email protected]